Greetings, I am the owner and sure appreciate your feedback. I will sure do my best to change things if you are not satisfied. If you are satisfied, thank you so much for using our laundry service. Like Smiley Swirl on Facebook and receive notifications on our specials and discounts. Also, keep checking our website for other specials and updates. Thank you for contacting us. We will get back to you as soon as possible.